Monday to Thursday 8:30 to 5:00 - Friday 8:30 to 4:00Customer portal 1-855-776-2114 email@example.com FR
Consult our frequently asked questions! For more information, contact us by toll-free phone at 1-855-776-2114 or by email at firstname.lastname@example.org
Can I apply for a loan even if I'm not currently working?
Eligible Income (if not employed) :
Wage Loss Insurance
Pension and annuities
Non-eligible income :
Employment insurance (unemployment)
Loans and Grants
Contact us for more information on income eligibility for microloans. Our advisors will answer all your questions in a transparent manner.
Can I apply for a new loan if I haven't yet finished paying off my existing one?
Can I receive my loan in a different account than the one where my pay is deposited?
Do I have to go through the IBV process?
Do you accept loan applications from self-employed workers?
Do you have access to my username and password for my bank account?
How do I apply?
How do I sign my contract?
You will receive an email with a link to sign your contract via your client portal. If you have chosen to receive and sign the contract by email, you may then follow the steps to electronically and legally sign the contract.
You can also print out the loan contract and sign it by hand. You can then return it to us by email at email@example.com or by fax at 1-844-660-7087.
Is IBV technology secure?
IBV is the most secure technology used in banking, and features the same level of security as in large Canadian banks. We never have access to your username or password for your bank account. We only have access to a read-only copy of the banking information available in your account.
I've changed bank accounts. What should I do?
You will need to send us a new voided cheque by fax or email, and one of our representatives will change the banking information in your file. We also have to wait to see 2 pay deposits in the new bank account.
What are the eligibility criteria?
What could cause my banking statement to be considered invalid?
To be valid, your banking statement must:
What could cause my ID to be considered invalid?
To be valid, your ID must be Canadian, be valid, include a picture as well as signature and expiry date, and be sufficiently legible for us to clearly view all relevant information.
We accept the following 4 pieces of ID:
Your ID must be free of any modifications or tampering of any kind.
What could cause my loan to be denied?
Thankfully, few reasons could result in your loan being denied. The most common reasons for a refusal are invalid, missing or falsified documents. Your application will be automatically denied if the information you provided is untruthful. Finally, if you do not meet the basic criteria, your application may be suspended until the criteria are met.
What could cause my pay stub to be considered invalid?
To be valid, your pay stub must:
What could cause my preauthorized withdrawal form / voided cheque to be considered invalid?
|To be valid, your voided cheque must:|
|- be linked to the bank account where you receive your pay;|
|- be free of any modifications of any kind; and|
|- be sufficiently legible for us to clearly view all relevant information.|
|In addition, the account number must contain the 5 figures of your transit (routing) number, the 3 figures of your institution number, and the 7 figures of your folio number.|
What happens if I default on repaying my loan?
If you miss one (1) payment, your account manager will contact you to notify you of the situation. You will be charged a 55$ fee and the officer will make arrangements with you to complete the payment you missed. If you miss more than one payment on your loan or if the loan arrangements are not complied with, your file will be transferred to collection.
What is the interest rate and service charges?
The fixed annual interest rate is 19.99%. You must also expect the guarantees fees.
When will my loan be deposited in my account?
If you have chosen to receive the deposit by Interac transfer, you will receive an email with the password to accept it, and then you will receive the e-transfer from Interac within the next hour.
If your loan application is approved before 10:30 a.m., Monday to Friday and you have chosen to receive the deposit by direct deposit, the amount will be deposited to your bank account between 6 p.m. and midnight the same day. However, if your application is approved before 6 p.m., Monday to Thursday, the amount will be deposited between midnight and noon the next day.
Only the Laurentian Bank of Canada and National Bank of Canada do not receive deposits in the morning. For these two financial institutions, amounts are deposited in the evening only, between 6 p.m. and midnight.
Where can I find fax service?
|Fax service can essentially be found in the following institutions:|
|- Photocopy centres|
|- Staples Canada|
|- Post offices|
|- Convenience stores|
|- At your workplace|